She traveled alone and was entitled to one 23 kg suitcase. ✅ Trip Verified | On September 8, I accompanied my 70-year-old mother on a trip to Europe. I’ve learned my lesson, it is worth paying a little more for better customer service and peace of mind. I had to pay $900+ to get on a flight back home on the same day on incredibly short notice. This wasn’t something they had advised me of prior to flying which would have been the time to let me know. Westjet did not provide any other options and told me I had to buy a new ticket. I was appalled by the terrible customer service. I spoke to an incredibly rude and unhelpful staff member who told me my flight was cancelled because my companion did not fly, so essentially they left me stranded in SF. When it came to flying back home to Toronto from SF, I was unable to check in 24 hours before my flight. Before getting on the plane, Westjet staff confirmed that my companion was not flying with me and went ahead with boarding me on the flight. My companion did not end up flying and I flew alone from Toronto to SF. I was booked on a round trip from Toronto to SF through a companion voucher. ✅ Trip Verified | I had the worst experience with Westjet and will not be flying with this airline again.
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